Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to track your package.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our Returns page for more details and to initiate a return.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. You can view shipping options during checkout.
How can I contact customer service?
You can reach our customer service team by phone at +8618905655895, by email at support@ouguanll.com, or by using the contact form on this page. We typically respond within 24 hours.